IT Support Services
Aadu Byte DIgital provides IT support services to help organizations manage their IT infrastructure.
IT support company, Aadu Byte Digital provides comprehensive IT solutions to all business sizes, across all industries, as we firmly believe that IT is a requirement for all..
Customers trust us to give them proactive IT support that allows our clients to focus on their core business while we keep the system working. We support them in their day-to-day technology requirements and keep their networks secure. When they lose data, we recover it. When technology stops working, we resolve it. When IT breaks, we fix it. In short, we provide the best IT support available!
Aadu Byte Digital is a leading IT solutions company located in Covington KY that provides a wide range of high-quality IT support services to help organizations manage their IT infrastructure efficiently.
Though we are based in Covington KY, we provide value-added services to small, medium-sized, and large businesses all over the globe.
Aadu Byte understand that your business has unique requirements in terms of IT support, so we tailor-make our IT managed services packages. What Aadu Byte never will comprise on is quick, efficient and well documented IT support while keeping our clients well informed. Every task we do, every ticket we resolve, every recommendation we do is grounded in solid research, experience and tools we use that keep our client going forward successfully. Aadu Byte uses state of-the-art and secure cloud-based tools that helps us proactively resolve smaller issues that can prevent major problems for our clients. How many IT support companies will give you reports that not only give you asset registers, recommendations, tickets with time to respond and time to resolve?
Our Services
We Provide Customized Business IT Support Solutions to Our Clients.
Cloud Services
Aadu Byte is the regions first cloud transition company and as such has been assisting companies transitioning to the cloud ready available technologies in public clouds as well as helping companies create private cloud solutions. Aadu Byte not only advise our clients in Cloud solutions, we use them ourselves. Our complete toolkit of services is in the Cloud, allowing Aadu byte to provide consistent and quality service. Please contact us for more information.
Managed Services
Aadu Byte prides itself in provide award winning Managed Services for our clients. Managed Services is much more than providing essential onsite and remote support. Aadu Byte combines essential IT support services with in-depth understanding of our Clients requirements, short and long term, as well as external influences such as Cybersecurity and legislation to provide a solid roadmap to our clients. Please contact us for more information.
Consulting
Based on our many years global experience, Aadu Byte has accumulated a wealth of experience that will allow our client that benefit immensely by doing it the right way first time, saving money and precious time. We cover design and consultancy for the complete technology spectrum including ICT, Cybersecurity, Security, Audio Visual and Innovative Solutions, having worked with leading Smart Governments, Multinationals and the educational sector. Please contact us for more information.
Onsite
A number of Aadu Byte Clients have requested Onsite engineers where we work with our Clients to ensure the right person and skillset is provided. In many cases we find that a part-time rather than a full time Onsite engineer will more cost-effectively resolve time critical problem. In many cases a well-executed technology roadmap using Managed Services, can even eliminate the need for an onsite engineer. The Aadu Byte team of onsite engineers also provide callout onsite support when remote or telephone support is not enough. We pride ourselves in clear communication and quick resolution.
Policies and Procedures
Aadu Byte can help custom make and implement Policies and Procedures. Policies and Procedures is the structured way to describe our Clients process from Standards to Backups, from Hiring to Dismissing – Policies and Procedures is often the only way our Clients can document and improve internal as well as external processes. Aadu Byte uses the same Policies and Processes to ensure award winning IT Support. Please contact us for more information.
DR, Disaster Recovery
Imagine not being able to get into your office in the morning, it could be because a fire in the building, flooding or legal disputes. How will you be able to continue to do business? Aadu Byte has a full DR plan in place in order to ensure continues quality IT support for our Clients. No one want to plan for the worst but if you don’t, it could hurt your business or even force a closure. DR does not have to be expensive, just implementing Policies and Procedures, off-site backup and Cloud Solutions, could save you unnecessary problems. Please contact us for more information.
AMC
Annual Maintenance, AMC, is core to all IT-Serve Services. However much IT Support is tailor-made, however many reports our client receives, IT-Serve has to respond to and resolve essential onsite and remote support services. When Technology does not work - you need it fixed RIGHT NOW. Aadu Byte understands this and our engineers, helpdesk, logistics and management have only one crucial task + get it working quickly and efficiently. Please contact us for more information.
IT Help Desk Service
For most of our clients, the IT-Serve Helpdesk team is the first point of contact when there is a problem. Our Helpdesk team not only provides clear communications but also has many years of experience to help resolve the IT problems. Part of the Helpdesk is the people you don’t see or even talk, that have even more experience and are specialists in the own right - the Technical team. The Aadu Byte Technical team is part of Helpdesk but provides technical assistance to both our Onsite engineers and Helpdesk.
Reporting
Reporting is often the only way our clients can measure Aadu Byte’s performance. Many IT issues are actually resolved without Aadu byte clients reporting it. In fact majority of IT support tickets are generated and resolved without client intervention, Aadu byte call that preventive service. Reporting is the benchmark that allows Aadu Byte clients to measure and visualize Aadu Byte services. Please contact us for more information.
Our support solutions also include website maintenance to ensure that your website is professional, fresh, and smooth-functioning. We fix broken links, update content and ensure security. Focus on the growth of your business while we update and manage your website.
Our extensive knowledge in IT support and technology management and our modernized approach helps to offer customized services to our clients to achieve their organizational goals.